Frequently Asked Questions

If the item you are looking for is out of stock, please contact us as we may be able to order the product you are after directly from the supplier.

We offer a Price Match Guarantee on all products we stock against a competitor's identical product (make and model) as advertised. The identical product must be a lower price than our quoted price and be inclusive of shipping costs and AU currency conversions. Please see our Terms of Service for extended conditions. Use our Best Offer feature to submit your price match.

If price-matching in store a fitting fee may apply.

The Best Offer feature is not available on every product. It is available on clubs, shoes, bags, buggies and technology. The button will only become visible once all the specifications are selected for an item (i.e. model, colour, size etc.)

Unfortunately, we are unable to display pricing online for Titleist, some FootJoy, Scotty Cameron and PING (hardware). These suppliers restrict all authorised Retailers from displaying prices online. In order to purchase or find a price on these products, please use our Request a Quote function.

Great care has been taken to ensure true accuracy of all product colours and styles are shown on our website. However, occasionally we are supplied incorrect images, descriptions and/or samples that may vary from the final product delivered to us. We will refund any orders where the product does not match our website.

Products may vary between the website and in our stores. Different styles and colours may only be available at certain locations. Please check with your local store if you are after a specific variation.

Some products like buggies may require assembly. Assembly instructions will be provided in the box by the product supplier.

We offer pre-orders on new product releases, meaning you can pay for them in advance and we will reserve the stock for you. Pre-order items will be clearly stated in our online catalogue. The product(s) will be dispatched as soon as they arrive and you will be notified via email.

No, we only accept orders from customers that are located within Australia and provide an Australian address.

Once you have placed your order, you will receive an email with details of your order, including your billing and delivery address. If you have created an account at checkout, you can login and see your order history. If anything is incorrect, simply contact us to advise us of the correct details. If you cannot find your order confirmation email, after checking your Spam, please contact us.

If you have submitted an order and would like to change or cancel, please contact us to discuss. Only orders that have not been processed and/or dispatched will be available for updates. Please ensure you have your Order Number when contacting us.

If you would like to pay over the phone, you can contact our Online Team to arrange for payment by credit card (Visa or Mastercard) or we can provide account details for a direct deposit. Orders paid by direct deposit may need 1-2 business days to clear before we dispatch your items.

Please view our full payment and finance options and terms.

A custom order is a product where you have selected the specifications to suit your needs and is individually ordered from the supplier. Build it yourself and get it right. Learn more about building your own custom product.

We offer the following shipping options;

• Free delivery on orders over $50.00
• Standard delivery $10.00
• Express delivery $15.00

Please view our full shipping and delivery terms and conditions.

All online order are processed and dispatched by our Online Team from our warehouse located in Port Melbourne, Victoria.

Yes, if you are moving house or going on holiday, we are more than happy to hold dispatch until your specified date. Please include your preferred dispatch date in the order notes on the checkout page.

Once your order has been dispatch from our warehouse we are unable to amend or make changes to the delivery address. We can assist with providing contact details of your courier so you are able to liaise with them directly with any changes. Please note that some couriers may charge extra fees for delivery address changes.

We accept no responsibility for lost parcels once a customer has actioned a redirect with a courier company themselves.

We can send your items to most physical addresses in Australia. There may be some rural areas that couriers cannot deliver to and your items will be delivered to the nearest town for you to collect.

If delivery is to an apartment complex or office building, delivery is to the ground floor only. Couriers will not deliver items up lifts or stairs due to Health and Safety reasons.

We cannot accept responsibility for packages instructed to be left at an address, which are then removed, lost, stolen and/or damaged. Couriers will take a photo of your package as evidence of delivery.

Please note we are unable to deliver to a Post Office Box, Parcel Locker, Parcel Collect or Private Mail Bag on parcels that are over 105cm in length (this includes most clubs).

We offer returns for 30 days from the date of purchase whether made online or in one of our stores. We are unable to accept returns on custom orders, as the product has been built to your tailored specifications.

Online purchases can submit a return request via our AusPost Returns Service.

In store purchases must be returned to any one of our physical stores. If you are unable to visit a store, please contact us to arrange an alternative return method.

Please view our full returns and warranty terms.

Items purchased online or in store can only be exchanged at one of our physical stores. You must present the receipt you received at the time you purchased your items.

Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

You will be automatically refunded on your original payment method within 1-3 business days of us receiving your returned item. Please remember it can take some time (3-5 days) for your bank or credit card company to process the refund. If more than 10 business days have passed since we have approved your return, please contact us.

Most items that we sell are covered under a 12-month warranty period. However, this is not always the case, and can vary depending on the fault. Please complete our Warranty form to begin the process.

To start a warranty claim, please complete our Warranty form. We will forward the information to the relevant supplier and proceed with the claim on your behalf, keeping you updated throughout the process.

Yes. You can purchase eGift Cards from our website. eGift Cards will be sent as an electronic store credit. If you would like to forward the eGift Card directly to someone else, you simply enter the recipient’s details and select the date of delivery. You can also purchase gift cards in person at one of our stores.

No. You do not need an account to use an eGift Card. However, if you do have an account online, you can add the eGift card to your account via a link in the voucher email, so that you won't lose it.

Coupon codes can sometimes be tricky when an L looks like an i. The best way to ensure that you have it correct is to copy it directly from the email and paste it into the coupon box on the checkout page.

If you are a Future Golf or Australian Women's Golf Network (AWGN) member, your membership discount can not be used in conjunction with other offers, such as during sale periods or on clearance items.

The Players Club is our way of showing our appreciation to you. It is a loyalty program where you'll get points on all your shopping, both in store and online. You'll also get 5% discount on all purchases, and notification of special offers, exclusive event invitations and much more. (T&Cs apply)

Simply complete the register form online and subscribe to our email/sms marketing. Our friendly staff can also sign you up in any of our stores. If you unsubscribe from our marketing, you will no longer be a member and eligible to earn/redeem points.

You can reset your password from the login page. Simply click on the 'Forgot your password' link and enter the email you used to set up your account. Check your spam folder if you don't receive the request email.

You can edit all of your information by logging into your online account. Provide some more details about your playing and receive improved targeted content.

Open any of our newsletters, scroll to the bottom and click the unsubscribe link. Please note that unsubscribing from our marketing will cancel your membership with The Players Club.

You can contact our Online Team and let us know what personal data you want us to erase.

We can assure you that we will always handle your personal information securely and carefully. We collect information so that we can provide you with a great service. Check out our full privacy policy here.

We have retail stores in Victoria, New South Wales and Queensland. You can find your local store opening hours by visiting their page.

We do not take trade-in clubs online, however our stores will be happy to assess and accept trade-ins (at the discretion of management at each site). Please contact your local store to see whether they would be interested in accepting your trade-in(s).