Returns and Warranty

You can return an item within 30 days of placing an order either online or in store. Returns outside of the 30 day time frame may be accepted at the discretion of The House of Golf and will only be refunded as a gift card.

Items purchased online or in store can only be exchanged at one of our physical stores. You must present the receipt you received at the time you purchased your items.

Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

Only online orders can be returned by the AusPost returns portal. Please allow for your order status to be updated to delivered (which may take up to 24 hours), before applying for a return.

Items must be unworn, in good condition, and be returned with their original packaging and tags, unless flawed or defective. Items that are damaged, soiled or altered will not be accepted and may be sent back to you.

If you are missing the original packaging, please use a similar-sized satchel or box. Please keep in mind that you are responsible for safely packing your return so we receive the item(s) in their original condition.

If you are having problems downloading and printing your returns label, please contact us and we will be able to send you one.

If you need to return multiple items that will not fit in a single parcel (and therefore need more than one parcel and return shipping label), please submit an additional request via the portal.

Yes you can return any item(s) brought online to any one of our stores. You will be required to provide a tax invoice and original packaging. If you have provided your contact details as apart of our product warranty process, an original tax invoice, copy tax invoice, or delivery docket may not be required at our discretion.

If you have simply changed your mind about your purchase or have ordered the incorrect size/specification, you are responsible for shipping the item back to our warehouse at your expense and the original cost of shipping is non-refundable.

If we have sent you the wrong item, please use the AusPost returns portal and select 'Incorrect item was sent' as the reason for the return. We can either supply a replacement or full refund. We will cover the shipping cost of sending the replacement item.

If you discover a flaw or defect with your product, please contact us as soon as you can so we can assess. We can either supply a replacement or full refund. We will cover the shipping cost of sending the replacement item.

Once your item(s) have been received, your request will be processed within 1-3 business days. The value of the returned items will be refunded via the original payment method. Please note that your financial institution may need 3-5 days to clear the funds back into your account.